Tour Operations Coordinator

ABOUT THE ROLE

We are seeking an organised and detail-oriented Tour Operations Coordinator to support the seamless execution of Untitled Group's tours. Working closely with the Tour Operations Managers and Promoters, this role involves assisting with all operational aspects of a tour, such as budgeting, ticket onsales, logistics, artist contracting and venue booking. This role ensures a smooth and successful experience for artists, crew, and stakeholders. The ideal candidate thrives in a fast-paced environment, is a proactive coordinator with 2+ years of hands-on experience in tour or event operations within the music or entertainment industry. This role is available on a 6-month fixed-term basis.

ABOUT US

Untitled Group is Australia’s largest independent music and events company, and the team behind festivals including Beyond The Valley, Wildlands, Ability Fest, and Pitch Music & Arts. Beyond our flagship festivals, we also work across artist touring, artist management and operate a booking agency.

Our purpose is to create unforgettable experiences that leave a lasting, positive impact on people’s lives. By joining our team, you’ll play a direct role in bringing that purpose to life.

Based in Cremorne, we’re a professional yet fun-loving crew. Perks include Monday team lunches on our rooftop (a chance to catch up after the weekend), weekly run club, monthly wellness activities (think massages and yoga), and host monthly ‘Yarn Ups’ where we have open conversations exploring a range topics around diversity, inclusion, and social impact.

And of course, you’ll have the opportunity to attend the very festivals and events we create.

HERE’S WHERE YOU’LL BE SPENDING YOUR TIME

• Assisting with tour routing, budgets, offer notes, tracking, forecasting and reporting.
• Coordinating logistics with promoters, venues, production, vendors and suppliers.
• Drafting and managing contracts, permits, licences, and insurance; supporting international preparations (visas, travel docs).
• Researching and securing venues whilst maintaining contact database.
• Planning artist itineraries (travel, accommodation, tech) and distributing schedules.
• Coordinating shows with artists, management, agents and production.
• Improving booking/logistical processes; collecting stakeholder feedback.
• Providing on-site support, coordinating logistics, accreditation and check-ins.
• Maintaining files, creating reports, monitoring releases, campaigns and key sales.
• Building relationships with artists, agents, promoters, and venues.
• Supporting revenue strategies and identifying live entertainment trends.
• Confirming venues, executing contracts, paying deposits.
• Supporting tour rollouts (announcements, ticketing, marketing).
• Supporting daily logistics; providing ticketing updates; collaborating across teams.
  

WHAT YOU BRING

• 2+ years of experience in tour operations, tour or event coordination, or a similar role in the music or entertainment industry.
• Knowledge of the Australian music landscape, with international exposure a plus.
• Strong proficiency in Microsoft Office (Excel, Word). Google Suite (Docs, Sheets, Calendar) and experience with project management platforms (e.g., Asana, Monday.com)
• Experience with Adobe Acrobat and other pdf platforms and experience with contract management systems is a plus.
• Strong attention to detail, good organisational skills, and a proactive approach to coordination and problem-solving.
• Interest in administration and processes, with a focus on efficiency.
• Ability to build respectful relationships with artists, promoters, production teams, and stakeholders.
• Experience supporting operational requirements, including budgets, contracts, and permits.
• Experience managing operational requirements including budgets, contracts and permits to ensure tours and events are delivered on time, within scope and complies with legal obligations.
• Experience building budgets, routing tours, and supporting the preparation of offer notes with accuracy and attention to detail.
  

STRENGTHS, SKILLS & ATTRIBUTES

• Organised and detail-oriented.
• Ability to multitask and manage competing priorities.
• Proactive and resourceful in problem-solving.
• Collaborative team player with a passion for live music.
• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships.
• Passion for the music and live events industry.
• Solutions-focused and confident in problem-solving.
  

We value diversity and we believe that our uniqueness makes us stronger. We encourage humans from diverse and/or minority backgrounds to express their interest. We believe in creating a working environment where individuals are able to bring their full self to work and are valued for their unique contribution.

Please submit your resume as part of your application. Applications must be submitted via this advertisement. Resumes will not be accepted at our office.