Staffing Manager

About the job

ABOUT THIS ROLE

We are seeking a Staffing Manager to join our Operations team ahead of the 2025/26 festival season. This role is responsible for attracting, recruiting, rostering and supporting a dynamic workforce of 300+ casual staff who make our large-scale camping festivals possible.

You’ll lead the on-site Staffing Team at Beyond The Valley and Pitch Music & Arts, ensuring every crew member is supported, equipped and aligned with Untitled’s values of passion, inclusivity, collaboration, and innovation. Our casual workforce is integral to our festival and event success, and your brilliant attention to detail and strong leadership skills enable you to efficiently manage the staffing lifecycle from recruitment, onboarding and training to on-site support and post-event debriefs.

Proven experience in a similar role, with knowledge of hiring, interviewing, rostering and payroll processes, is required. Knowledge of casual employment is highly desirable.

This is a contract role running August 2025 to April 2026, with varying FTE load depending on the season (peaking December–March). You'll work from our Cremorne office and on-site at our events.

ABOUT US

Untitled Group is Australia’s largest independent music and events company, and the team behind festivals including Beyond The Valley, Wildlands, Ability Fest, and Pitch Music & Arts. Beyond our flagship festivals, we also work across artist touring, artist management and operate a booking agency.

Our purpose is to create unforgettable experiences that leave a lasting, positive impact on people’s lives. By joining our team, you’ll play a direct role in bringing that purpose to life. Based in Cremorne, we’re a professional yet fun-loving crew. Perks include Monday team lunches on our rooftop (a chance to catch up after the weekend), weekly run club, monthly wellness activities (think massages and yoga), and host monthly ‘Yarn Ups’ where we have open conversations exploring a range topics around diversity, inclusion, and social impact. And of course, you’ll have the opportunity to attend the very festivals and events we create.

HERE’S WHERE YOU’LL BE SPENDING YOUR TIME

• Recruit, onboard and retain 300+ casual staff for Beyond The Valley and Pitch Music & Arts that align with Untitled Group’s values.
• Conduct interviews and build a trusted, experienced team of casual managers and supervisors.
• Collaborate with the Workforce Manager and stakeholders to coordinate workforce planning and rosters.
• Collaborate on contracts, pay rates, and ensure award compliance.
• Collaborate with the Volunteer Manager to ensure the workforce offering is cohesive.
• Create staff documentation including handbooks, onboarding emails and role guides.
• Communicate with your team members via email and phone, ensuring all communication is clear, concise and timely.
• Manage on-site Staffing HQ operations before and during festivals, and assist the broader Workforce team in the management of Workforce HQ.
• Lead the staff check-in/out process and troubleshoot issues in real time.
• Oversee catering and accommodation for your team.
• Provide welfare, support and escalation where needed - both during and after events.
• Process timesheets and payroll data in collaboration with Finance and HR.
• Collate feedback and contribute to reports and debriefs.
• Support the Workforce Manager with ad hoc single day events and festivals where needed.
  

WHAT YOU BRING

• Proven experience (2+ years is highly desirable) in a similar role, with knowledge of hiring, interviewing, rostering and payroll processes, is required. Knowledge of casual employment is highly desirable.
• Proven experience in music festivals and events.
• Passionate about the music and entertainment industry, and about providing a great experience in these spaces.
• Knowledge of HR practices and legislation, particularly in relation to casual employees. Knowledge of the Live Performance Award 2020 (highly desirable).
• Excellent communication and interpersonal abilities, brilliant attention to detail and high standards of professionalism.
• Solutions focused thinking, and a very proactive approach to tasks.
• Strong leadership, delegation, negotiation and problem solving skills.
• Proficient in Google Suite, project management platforms (i.e. Monday.com) and workforce management platforms (i.e. Rosterfy).
• Ability to handle conflict resolution and crisis management, including debriefs and difficult conversations.
  

Applications must be submitted via this advertisement. Resumes will not be accepted at our office.